IT SUPPORT - voluntary role

Youth Talk operates a Small Office network of computers and equipment which comprises one standard retail consumer router connected to standard ADSL broadband, with a multi-function network printer and 8 PCs running Windows 7 Pro or Windows 10 Pro. One PC is configured as a server for file and printer sharing, with backup and security routines associated with those services. Wi-Fi is provided via a second router configured for guest Wi-Fi only. Applications used by the staff are mainly Microsoft Office and Google Chrome.

The support role for this equipment involves routine monitoring and maintenance of security and backup arrangements, with occasional installation, upgrade and replacement or repair of hardware or software. The role would suit someone familiar with Microsoft Windows and its standard file and printer sharing features, or someone interested in increasing their knowledge in this area. Additionally they should be capable of carrying out minor modifications to Microsoft batch files, or interested in developing these skills. The right person will be happy to educate themselves, primarily through web based research, and to use this approach to solve problems as they arise and to learn about new applications and utilities which can be used to provide support at no or little cost to Youth Talk. Most support can be carried out remotely using remote access tools, although some issues would require occasional attendance on site, sometimes urgently. Handover support will be provided. There may be an opportunity to reconfigure the way in which the organisation uses IT so as to take advantage of developing cloud based services.

The role is voluntary, and is capable of providing great satisfaction to someone who wants to help their community in a significant way. Youth Talk is a community counselling service located in the centre of St Albans where local 13-25 year olds can refer themselves for counselling and support at no charge. It was founded by a local GP in 1997 and has close links with all the secondary schools and GP surgeries in the District.

If you are interested in the role, please call Youth Talk on 01727 868684 or email your covering letter and CV to